Software as a Service

Onboard new SaaS customers with efficiency and ease

Ruddr helps SaaS companies profitably implement their products and effectively train users to enable a long-term business relationship.
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Industry Characteristics

The global SaaS market is projected to grow at a 19% compound annual growth rate from $282B USD in 2024 to $908B in 2030.

Subscription revenue model

Most SaaS companies use a subscription model. A well-managed initial onboarding sets the tone for the entire relationship.

Churn is a critical metric

SaaS companies must maximize retention. Effective onboarding and customer support are the foundation.

Low-margin engagements

SaaS onboardings are often low-margin and thus must be efficiently delivered within the budgetary constraints.

Time Tracking

Capture every billable hour with simple time tracking

Ruddr has an incredibly intuitive time tracking interface that doesn't require end-user training. Four distinct time tracking views are provided including a month, week, day, and list view. Easily configure time and expense approval workflow on a per-project basis.

Resourcing & Forecasting

Optimize performance with resource allocation

Professional services teams drive financial performance by optimizing billable utilization. Ruddr allows you to easily assign appropriate work to each team member. Forecasting then allows you to accurately predict future hours, utilization, and services revenue.

Invoicing & Payments

Create and email professional invoices

Ruddr supports several billing types including time and materials (hourly billing), fixed fee milestone billing, and fixed monthly billing. Easily create invoices, publish them to your accounting platform, and email them to clients. As payments are posted to your general ledger, they are automatically synchronized to Ruddr.

Ruddr Onboarding Services

Need to be up and running quickly? With our Basic and Advanced onboarding options, you can go live on Ruddr within a few weeks. Our onboarding services include workspace configuration, integration setup, data migration, and training.
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